Managing someone else’s medications is a full time job. You already have one.
You sort her pills on Sunday. You call in refills on your lunch break. You are the one who notices when the organizer still has Tuesday in it. Nobody trained you for this and nobody sees you doing it. Fairview takes the medication part off your list, and hands it back to you as a system you can actually run.
5 star rated, medication adherence, 4 years running93rd percentile nationallyNABP accreditedPharmacist owned since 1978
The work nobody sees
You are one person doing a two person job.
Nobody sees the Sunday afternoon. The one where you drive over, sit at her table, open seven bottles, and try to remember whether the little white one is the thyroid or the blood pressure.
Nobody sees you counting them into a plastic organizer while she tells you she manages fine. Nobody sees you check that organizer on Wednesday and find Tuesday still full.
Nobody sees you doing the arithmetic at two in the morning about how much longer this arrangement holds.
We see it. We have watched families do this from behind this counter since 1978, and we know two things about it. The first is that it is genuinely hard. The second is that most of what makes it hard is not medical. It is logistical, and logistics can be fixed.
This is a design problem, not a discipline problem
The system was never built for one person to run it.
When a dose gets missed, families usually assume she decided not to take it, or that something is slipping. Usually neither is true.
Seven bottles, four times a day
Roughly four in ten adults over 65 take five or more prescription medications. Research consistently finds that the more complicated the regimen, the lower the adherence. Complexity is the problem. It is not a character flaw in the person taking them.
Forgetting, not refusing
In one of the largest analyses of why people miss medications, the leading reason was the simplest one there is. They forgot. Forgetting is what happens to anyone managing seven bottles without a system.
Nine trips a month
Twelve prescriptions on twelve different refill dates means somebody is driving to a pharmacy nearly every week. Usually that somebody is you.
Nobody holding the whole picture
Prescriptions from three prescribers, filled at two pharmacies, plus vitamins and over the counter products nobody wrote down. No single person is looking at all of it at once.
Every one of those four is fixable, and none of the fixes require her to change a thing about how she lives.
Built for how your family is actually arranged
Where she lives changes what you need.
She lives with me
Your problem is not visibility. You can see everything. Your problem is that you are the whole system, seven days a week, on top of your own job and your own household. What helps here is removing the sorting, the trips, and the tracking. One pack, one delivery, one refill day, one written schedule on the refrigerator.
Start hereShe lives alone
Your problem is that you cannot see it. You do not know whether Tuesday got taken until you drive over and look. What helps here is a pack she opens herself, delivery so she never has to arrange a ride, and a pharmacy that calls her about five days before a refill runs out so the first person to notice a problem is not you.
Start hereShe has aides or a home health nurse coming in
Your problem is coordination. Several people touch the medications and no one person holds the whole picture. In Mississippi, unlicensed aides operate under real limits on what they can do with medication, which means a lot of families end up assuming coverage that is not actually there. What helps here is medication that arrives already sorted, sealed, and labeled by the pharmacy, plus one written schedule everyone works from. We will also talk directly with the agency if you want us to.
Start hereThe three things that do most of the work
Pill packs, medication reviews, and delivery.
Fairview DosePack, our adherence packaging
Most families call them pill packs. Her medications sealed into pouches marked with the day and the hour, her name on every pouch, and a Care Mark icon showing what each pill is for. She opens the one that says today instead of opening seven bottles.
Adherence packaging is associated with patients taking more of their prescribed doses, with the strongest effect when a pharmacy does the packaging. It is best suited to complicated regimens, memory changes, caregiver managed medications, and the weeks after a hospital stay. More on adherence packaging
Medication Therapy Management, our pharmacist review
MTM is a formal, documented review of everything she takes. A pharmacist looks at every prescription, every over the counter product, every vitamin and supplement, and checks for duplicates, interactions, doses that no longer fit her kidney function, and medications that should probably have been stopped years ago.
If she has Medicare Part D, she may already qualify for this at no cost through her plan and nobody has told her. We will check her eligibility for you. If she does not qualify, we do the review anyway.
Free local delivery
To her door, on every scheduled day, at no charge. This is a standard service for every Fairview patient in every area we cover, not a promotion and not a reward for anything. If she lives in our delivery area, distance stops being part of this problem. Delivery details
The parts nobody thinks to ask for
And then the small things that add up.
One refill day
We synchronize every prescription to a single monthly date. Nine trips become one, or none.
The written schedule
One page. Every medication, what it is for, what time it is taken, in type large enough to read without glasses. One for her refrigerator, one for your glove box, one for the folder that goes to every appointment.
Proactive refill calls
We call before she runs out, not after. About five days ahead. You stop being the early warning system.
A pharmacist you can reach
Ask a question any time, about a medication, an interaction, a side effect, or an over the counter product. No phone tree, no hold queue. Ask a pharmacist
The system, up close
What this looks like in real homes.
At home
One pouch, one time, one name on it
She opens the pouch that says today. The sorting, the tracking, and the guesswork leave the house with the bottles.
Measured, not claimed
We are measured on whether people actually take their medication.
Most pharmacies are measured on how fast they fill. Fairview is measured, independently, on whether patients keep taking what was prescribed. That measurement is called medication adherence, it runs through a national platform called EQuIPP, and health plans across the country use it. Here is our file.
| Measure | Score | Patients | Off therapy |
|---|---|---|---|
| Blood pressure medication adherence215 of 219 patients, 1 in 55 off therapy | 98.2% | 215 of 219 patients | 1 in 55 |
| Cholesterol medication adherence246 of 253 patients, 1 in 36 off therapy | 97.2% | 246 of 253 patients | 1 in 36 |
| Statin use in diabetes52 of 54 patients, 1 in 27 off therapy | 96.3% | 52 of 54 patients | 1 in 27 |
| Diabetes medication adherence108 of 113 patients, 1 in 23 off therapy | 95.6% | 108 of 113 patients | 1 in 23 |
Five Star scorecard, Elevate Provider Network, Q4 2025, period ending October 31, 2025, Medicare patient panel. Denominators are the full attributed panel, not a sample.
EQuIPP performance metrics as of Quarter 4, 2025, Medicare Part D population, benchmarked against national pharmacy averages.
These measures describe prescribing and dispensing patterns. Neither is a measure of health outcomes.
93rd percentile nationally. Out of every 100 pharmacies measured, we score above 92 of them on keeping patients on their medications.
What this actually means for you. These numbers describe how consistently our patients have their medication on hand. It is the closest thing that exists to a scoreboard for the thing you are worried about. We publish it because it is the only honest way to answer the question you are really asking, which is whether we will actually stay on top of this.
“The families who come to us are almost never failing at this. They are doing a job that was designed badly, on top of a job they already have. Our part is small. We handle the medication, the packaging, the calls, and the driving. What we are really giving back is an afternoon.”
Five steps. We do the work.
You tell us what is happening. We build the system.
You call, or send us her list.
A photograph of the bottles is fine. So is a hospital discharge printout, or a paper bag brought to the counter. You do not need it organized. That is the part we do.
A pharmacist reviews everything.
Prescriptions, vitamins, supplements, over the counter products, and anything expired. We check the whole list for duplicates and interactions and we tell you what we find, including when the answer is that it all looks fine.
We pack her month by day and hour.
Adherence packaging, what most families call pill packs. Her medications sealed into pouches marked with the day and the time, her name on every one, and a small icon showing what each pill is for. She opens the one that says today.
We bring it to her.
Free local delivery, every scheduled day, to her door. If she lives in our delivery area, distance stops being part of this.
We call before she runs out.
Typically about five days ahead. If a refill is late, a person here notices and picks up the phone.
Start with something small
Free medication list review. No obligation, and no transfer required.
Send us the list. A photograph of the bottles works, or bring them to the counter in whatever they live in.
A pharmacist will go through the whole thing, check every interaction, and send you back a written schedule along with anything that concerns us. It takes us a day or two.
You do not have to move her prescriptions to us to do this. Keep her pharmacy. If you decide afterward that you would rather we handle it, we will, and if you decide you would rather not, that is a completely fine outcome and we will not call you about it again.
This costs nothing and it is available to anyone in the Pine Belt.
One note. We review and sort medications with you. We are not able to take medications from you for disposal. Ask us and we will tell you where controlled substances and unused medications can be safely surrendered locally.
Tell us what is happening.
Five quick fields. A pharmacist follows up and gathers the rest, like her medication list, allergies, and insurance, on the call. No commitment. No spam.
Typical response: Within 1 business day
Common questions from families
What caregivers ask us.
Do I have to move her prescriptions to Fairview?
No. The medication review is free and available whether or not you ever fill anything with us. If you do decide to move them, we make the calls and handle the paperwork, and it takes about sixty seconds of your time.
Can you talk to me about her medications?
Usually yes, but it depends on her permission. Federal privacy law protects her health information, so before we can discuss specifics with you we generally need her authorization on file. It is a short form, it takes about two minutes, and we can walk both of you through it in one phone call. Once it is done, you can call us directly any time.
Can home health aides give her medication?
In Mississippi this is more limited than most families expect. Aides provide personal care under the supervision of a registered nurse, and administering medication generally sits with licensed staff. Mississippi also does not currently have a certified medication aide credential, although legislation to create one has been introduced repeatedly. What this means in practice is that a lot of families believe medication is being handled when the aide is only permitted to remind. Call us and we will walk you through what your specific arrangement can and cannot cover, and we will talk to the agency directly if that helps.
What if she lives outside Hattiesburg?
Call us and we will tell you honestly what our delivery area covers. If she is outside it, we can still do the medication review, build the schedule, and tell you exactly what to ask her local pharmacy for.
What are pill packs, exactly?
Adherence packaging. Her medications sealed into individual pouches marked with the day and the time, her name on every pouch, and a small icon showing what each pill is for. She opens the one that says today instead of opening seven bottles.
Does delivery cost anything?
No. Free local delivery is a standard service for every Fairview patient, in every area we cover.
What if she does not want help?
That is the most common thing we hear and it is worth taking seriously. Our approach is to keep it hers. Her name on the pack, her schedule, and our calls go to her unless she asks otherwise. Most people accept a system faster than they accept supervision.
Can you handle both of my parents?
Yes. Two separate packs, two schedules, one delivery day.
She just got out of the hospital. Where do I start?
With the discharge paperwork and the old bottles, this week rather than next. We will reconcile the new list against the old one and call the prescriber ourselves on anything that does not line up.
Is there really no charge for the review?
No charge, and no obligation attached to it. We do it because we have opened enough medicine cabinets over the years to know how often something in there needs a second look.
You have been doing this alone. You do not have to keep doing it alone.
Five star rated for medication adherence, four years running. 93rd percentile nationally. Pharmacist owned in Hattiesburg since 1978.
Bring us the shoebox. Go be her daughter.
Curious how the rating works? See what a 5 star pharmacy rating means